Lollipop Lane Ltd Terms and Conditions

Please note that due to the size of the play area and café, we do have to be strict on your exit and arrival time. We strongly urge you to allow plenty of time for travel and parking so you can arrive in good time, as we are unable to delay the start time of any of our sessions or move you to a different session.​

Please note that all our sessions are none refundable or transferable. 

Terms & Conditions: 

Lollipop Lane Ltd is an unsupervised play area, Lollipop Lane Ltd accepts no liability for injuries incurred.

Rules of play:

• Children must be supervised at all times 
  •As the responsible adult we ask you to assess the capabilities of your children and ensure they use age appropriate play equipment safely and responsibly
  •Adults may accompany small children on equipment, but care must be taken around other children
  •Food and drink (including chewing gum) are not permitted on any of the play equipment
  •Smoking (including e-cigarettes) is not permitted anywhere in Lollipop Lane Ltd

We are pleased to provide this facility and whilst we have attempted to make it as safe as possible, the very nature of children’s play activity means that accidents can occasionally happen. We cannot therefore accept any responsibility for injury or damage to children or clothing whilst using this play area. Parental supervision is essential, as it is not supervised by our staff.

Capabilities and safety:

• Children must wear appropriate clothing – ideally legs and arms should be covered to minimise the risk of personal injury. All sharp items should be removed and pockets emptied of loose objects (jewellery, badges, belts etc) before using any play equipment
  •Any children who have obvious recent injuries, or are unwell must not visit Lollipop Lane Ltd for at least 48 hours after their symptoms have ceased
  •We fully expect you will want to capture photos and videos of the child(ren) in your care enjoying themselves whilst at Lollipop Lane Ltd. We are aware, however, that some parents or carers may not want images of children in their care taken or shared in a public domain such as on social media. With this in mind, our guidelines recommend you only capture pictures of the child(ren) in your care. If you do have images of other children, we advise that you seek consent from the adult responsible if you intend to publish these in a public domain.

Reporting incidents:

• All accidents must be reported to a member of staff and recorded in our accident book. If accidents occur involving vomit, urine or faeces this must be reported to a member of staff immediately.
  •Fighting, bullying or any behaviour deemed destructive or inappropriate will not be tolerated. Any concerns/incidents should be reported to a member of staff.

Food and drink:

• Alcohol is not permitted
  •You must notify a member of staff when ordering food of any dietary requirements, and only food purchased from our café is to be consumed on the premises. 

Indoor play equipment:
•Adults may accompany small children, but care must be taken around other children
•Shoes must be removed, but socks must be worn

​Clothing:

It is likely that some activities will result in clothing becoming dirty. Lollipop Lane Ltd does not take responsibility for any damage to clothes as a result of the activities undertaken. Some activities will include food colouring, which may temporarily stain clothing and skin. We recommend wearing old clothing during any messy play session. 

Party Bookings:

​Lollipop Lane Ltd is an unsupervised play area, Lollipop Lane Ltd accepts no liability for injuries incurred.

Parents/guardians remain responsible for and must supervise the children in their care at all times. Children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Lollipop Lane Ltd. At no time can children be left in Lollipop Lane Ltd unattended.

You will need to pay for exclusive hire of the venue and there must be no more than 15 children and 15 adults in attendance. Amendments & additions can be made by calling us up to one week prior to booking. A 50% deposit is to be paid at the point of booking and the remaining balance payment must be paid in full at the beginning of the party. 

Please note that we require notice of any dietary requirements 7 days prior to the party date.

As the party organiser you may arrive 15 minutes before the party is due to start, so that you can decorate your party room and bring in your cake. 

A member of our team will be available throughout your party.

You are responsible for ensuring your party room is vacated promptly at the end of your session, along with all personal belongings.

If any siblings are accompanying a party guest but not attending the party they will be subject to the normal admission fee for the specific play time and their playtime will need to be booked separately.

We are able to cater for most special dietary requirements, please ensure you advise us of any specific needs at least 7 days before the date of the party.

Adults food and drink can be purchased separately throughout the duration of the party.

Refund & Cancellation:

Lollipop Lane Ltd does not accept liability for losses incurred or inconvenience caused by cancellation of the party or session due to circumstances beyond our control (including Covid-19). These include but are not limited to fire, flood, wind damage, malfunction of heating or lighting, damage to the structure, staff illness, criminal damage, severe weather events etc.

These terms and conditions are for birthday party bookings & private group bookings at Lollipop Lane Ltd either in person, online or by telephone. Please note that these terms and conditions can change at any time and it is your responsibility to check them before you make your booking. Should you not agree to the terms and conditions set out below, you should not make your booking. Should you have any queries about the terms and conditions then please contact Lollipop Lane Ltd before confirming your booking.
As stated on the website, a telephone or email enquiry must be made to check availability for your party requirement on your chosen date. Once availability is confirmed, Lollipop Lane Ltd will make a provisional booking for birthday party.

Privacy Policy:
Lollipop Lane Ltd booking process, we collect a minimum amount of data about you and your child(ren), which is stored on secure servers that support our website.
We collect your full name, address, telephone number and email address, and your child(ren)’s name(s), date(s) of birth.
This information  is only available to authorised Lollipop Lane Ltd staff and will never be shared with third parties; and will only be used to make direct contact with you in matters relating to you booking.

****Please note that all bookings for any of our sessions or party bookings are non-refundable and non-transferable****